Spectrum is the most distrustful, disheartening, and unreliable internet service provider that has ever walked this godforsaken planet. As a Spectrum customer myself, I hate this stupid, scummy company and their practices so much. I have so many things to complain about this terrible, awful excuse of an internet service provider. Everything about Spectrum says greedy, and unreliable.
Every single day, I am thrown off of my internet, which results in me getting extremely high ping in my games, and eventually, I get flat-out kicked from my games entirely, and sometimes I get a temporary ban from online play for no apparent reason, like one time, I was constantly thrown off of my internet due to these bozos while I was playing 3on3 Freestyle, and I got a 24h cooldown which restricted me from playing online with others. Sometimes, I am browsing the internet and sites start to load incredibly slowly and take ages only for me to get a DNS_PROBE_FINISHED_NO_INTERNET error message. Other times, I am watching videos or movies, and all I get is constant buffering and eventually my movie or video stops playing entirely unless I download them to my computer, and Microsoft's Movies & TV app thankfully allows you to save your purchased movies or TV shows to your computer for offline use. The slowest my internet had ever been was 0.20 mbps download, which was less than a single megabyte. And as of writing this, our internet still goes off on a day by day basis, multiple times each day. It's been like this for months on end.
Spectrum's Customer Support is stupid, and they are incredibly unhelpful. If you have to get to a Support rep for some reason, all they will tell you is that your internet is down and your router is at fault. I'm sick and tired of taking time out of my day to call these stupid idiots only to be told the same exact thing every single time. It would be a whole different story if these idiots would actually look on their end for issues rather than always assuming the router is at fault. But knowing Spectrum, they won't even think about doing that. They will always assume that your router is having issues, send one of their unexperienced and under qualified technicians over to 'fix' it (as in completely replacing it), only for the same exact thing to start happening more often than be told the same exact thing as last time, rinse and repeat. All these "Customer Support" reps know next to nothing when it comes to having a stable connection. They just pull excuses out of their asses and they are deliberately intended on pissing you off. It would be more fun to stare at a wall than spend an eternity trying to reason with these underqualified idiots.
Spectrum keeps increasing their already beyond expensive bill every single month, and the bill at times will go up to over $100 a month. That is exactly what is happening to us. We have Spectrum ourselves and we're paying ridiculous prices for this garbage internet which goes down seemingly every single day. Spectrum will keep forking out money right from your pocket and you gut garbage and completely unreliable internet in return. Yeah, $100 a month for internet that works less than 20% of the time. Spectrum just keeps digging your wallet for more money to steal from you, and every month, that price will keep increasing until your wallet is dry.
Directory Assistance is, by far, the worst part of Spectrum, because we deal with them every time we don't know where a place is. We call them, and their stupid, retarded automated bot picks up and asks for a state, and a name of or type of business. 90% of the time, the bot can't understand you and frequently says the names of states, cities, or towns incorrectly, or gives the incorrect business. This nonsense goes on for minutes until finally, the bot seemingly gives up and finally connects you to an operator. Most of the time, the operator you get can understand you far better and give you the correct business almost all of the time, but sometimes some of them are assholes and just completely hang up on you, which means you'll have to go through the entire process again with this stupid automated robot. And besides, we already have Google. Why would you go through this crap when a far better tool already exists? It really makes no sense. Google is far more reliable than Directory Assistance, and it is much easier to access the things you need, when you need them.
Spectrum's TV service is almost as bad as Directory Assistance is, but it has some redeeming qualities. The bad things about Spectrum Cable are the fact that most good channels get removed for seemingly no good reason and replaced with channels you have never heard of in your entire lifetime. In my area, Spectrum replaced the relatively amazing channel known as INSP with GRIT TV, which is just some stupid channel featuring these random western shows from back in the day. And sometimes, disputes can break out between Spectrum and a TV channel owner. There was Spectrum vs. Viacom, which never came into fruition, and Spectrum vs. Tribune Broadcasting, which completely took my local FOX 4 channel offline for quite some time, which definitely pissed off Chiefs fans who were looking forward to seeing them play in the Playoffs. Spectrum also has a Silver and Gold subscription for you to waste even more money on, and the added channels offer nothing new to the table than just more channels you'll never watch. There is some good qualities, however. There are still really good channels on Spectrum Cable, and Spectrum has their own TV shows as well, which are known as Spectrum Originals, which are basically Spectrum-exclusive TV shows. My favorite is Curfew, where these people race for their lives out of dangerous city filled with a dangerous illness that has infested the city. A few people race out of the city to win the ultimate prize, which is their freedom.
Spectrum is known for their mishandling of their employees, workers, and hub managers, and constantly overworks them and gives them unrealistic deadlines as well as unrealistic KPIs. When there is an apparent fault caused by headend equipment, the ISP leadership directive states that there was no cause inside the headend hub. This is outright lying to the rest of Network Operations, or it is a dirty little secret that everyone inside of Spectrum is involved in. Not only that, but over 1,800 Spectrum workers have been on a strike for over 4 years because Spectrum wants them to accept drastic cuts to healthcare and retirement benefits. Spectrum is also bringing in unqualified out-of-state contractors to cut costs, resulting in poor service to us. The people who pay Spectrum around $100 every single month. And it is no wonder why these Spectrum workers have decided to go on strike. They have had enough of these constant lies Spectrum just so happens to come up with, and are wanting a change. They are also building a wireless ISP in New York where the profits are returned to the users.
Spectrum runs these constant TV commercials on TV every single day, and all the TV commercials seem to do is boast about how good Spectrum is. These TV commercials do nothing but lie to potential customers as well as businesses. These commercials say things like “We have 99.99% network reliability!”, or “We have no added taxes or fees!”. This is outright lying to potential customers, and everyone that already has Spectrum probably sees these commercials on TV every single day, and they know how much lies Spectrum is shooting out of their mouth with these TV commercials. I hate the Spectrum Business commercials the most, because they, once again, lie to customers, but also lie to people looking to start their own business, as well as people who already own a business. There’s nothing good about these commercials. The one I hate the absolute most is the one where they call random rival ISPs and they make them give their responses, which are always positive. I bet that Spectrum called these ISPs, threatened them unless they said something positive about Spectrum, and turned these forced positive responses into a commercial basically showboating about how good Spectrum is, and how they’re better than their rivals. Every single time one of their commercials comes on TV, I can’t help but cringe. They’re nothing but lying scumbags.
And last but not least, Spectrum, in some cities, controls the entire city or town, which is known as a monopoly. In these cities or towns, if Spectrum has a monopoly in that said city or town, then that means they are the only option available to that particular city or town, and everyone who lives inside of it is forced to go with Spectrum whether they like it or not. And because of them being the only option available, they are also listed as the only ISP in that city or town that is not ridiculously overpriced, and they take advantage of that as well. They will do whatever they please and no matter how much the people in that city or town complain, whoop, holler, and shout, Spectrum will not have any sort of action taken against them as they are the only option available in that particular city or town, and the people are either forced to go with it, or move out of the city. It’s an illegal practice and even in my city, we used to have Dish and DirecTV as available options. Now, Spectrum is the only choice we have, and we’re planning to move out to Kansas City sooner or later, hopefully some time next year, because for one, I am sick of dealing with Spectrum, and two, Google Fiber is available in that city. So you can bet once we have enough money, we will be packing our bags and ditching Spectrum.
To sum it all up, Spectrum is a terrible, scummy, and greedy internet service provider and their CEO is going to soon drive this entire company down to complete bankruptcy. Spectrum is not worth your time or money, and as someone who has a big bone to pick with this lying corporate money sucker, I will not put up with these scumbags anymore. As of right now, I am 2 seconds away from cancelling Charter and making my plan to go buy Google Fiber. I am no longer going to put up with Spectrum. Out of five stars, I rate Spectrum one out of five because one, they have horrible service, and two, they lie to their customers and employees. I would love it if I could rate Spectrum a zero out of five.