Every request gets an Id so that the request is differentiable. But if the Id you received has some problem and therefore you can’t get to know about the get my money back from Cash App option, then you can get the issue resolved by using the solutions that are present in the tech videos. You can also use the solutions of customer care.
https://www.contact-customer-support.net/cash-app-customer-service-phone-number
there doesn't seem to be anything here